Online bookie PlayUp has been fined $13,347 by the Northern Territory Racing and Wagering Commission for breaching its licence because it didn’t record two phone calls with a customer.
A complaint to the Commission from a customer, who lost more than $234,000 in three months with PlayUp, claimed the company offered him enticements to re-open his betting account, allowed him to gamble through credit and ignored red flags as to his gambling behaviour.
However, the Commission found that PlayUp had not offered credit, had not offered enticements, there was no inducement to re-open his account and that there was nothing “to suggest that the complainant was experiencing any difficulty with his wagering or that he wanted to close his account or for it to remain closed”.
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